Frequently Asked Questions

There is no open enrollment period for Alfa Health plans.

A member is eligible to apply at any time throughout the year. All Alfa Health plans have an effective date of the first of the month.

No, a membership is not required to receive a quote or speak to a representative to learn more about our plans.

To receive a quote, you can contact a local Alfa Insurance^® Agent or a member of the Alfa Health team at 1-800-619-9356.

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Yes, membership is required prior to securing coverage for a traditional health plan, a dental plan or a vision plan.

You may apply for membership at: https://www.alfainsurance.com/about-alfa/membership/become-a-member

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Applications typically take 30 minutes to an hour to complete.

If medical records are required, you will need to contact your health care provider and email, fax or mail the medical records to Alfa Health Plans P.O. Box 1424, Columbia, TN 38402-1424.

Once that information is received, the typical turnaround for a decision is 7–10 business days.

No. Once you have completed the underwriting requirements, paid the initial invoice and subsequent premium payments, you cannot lose coverage due to a new medical issue.

Plans can only be terminated if a premium is not paid, member requests cancellation, Federation membership is not renewed, or misrepresentation is used during the application process.

An Alabama Farmers Federation membership is required to maintain your health plan.

Members who do not renew their membership will not be eligible to continue with their traditional health plan, dental plan or a vision plan.

A benefit exclusion rider means a member cannot receive benefits for a specific illness or condition for the lifetime of the benefit exclusion.

A pre-existing condition waiting period means a member cannot receive benefits during the first six or 12 months of coverage for any condition where symptoms existed prior to the effective date of coverage.

Members who receive their acceptance letter can make a payment online by visiting the Pay Premium page; calling 1-833-468-4220; or mailing their payment to Alfa Health at P.O. Box 1424, Columbia, TN 38402-1424.

An initial manual payment by a member must be made to enact coverage. All future monthly premium payments are automatically drafted on the first of the month for traditional and standalone dental and vision plans.

Simply follow the steps outlined in the Initial Payments Instruction document.

Alfa Health Plans utilize the extensive UnitedHealth Care Choice Plus network for hospitals and doctors.

You can verify your provider by visiting the Find A Provider page or calling 1-833-468-4220.

Members can easily perform most endorsements themselves by visiting Forms & Resources, selecting and filling out the appropriate form, and providing it to the designated email or fax on the form.

Members may also call 1-833-468-4220 or email memberexperience@fbhpservices.com.